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Oh, No, Carnival: Not AGAIN!

May 8, 2013

$155 million, 2.5 months in drydock, 3,006 passengers aboard: and the overhaul of the Carnival Sunshine (formerly Destiny) isn’t ready for prime time, reports USAToday’s Gene Sloan, in a story headlined More trouble for Carnival as problems hit revamped ship:

So many are rooting for you to get it right, Carnival: you MUST know that the eyes of the travel industry are upon you, and that every screw-up/slip-up/miscalculation will recall the Carnival Triumph‘s “Cruise from Hell” (See my February 26 post here

Your company is an icon of the cruise industry, and so the headlines…make the next headline a good one, by taking the time to get it right, and explaining to your guests if things are yet up to snuff, with an appropriate concession.

From the drawing below, which accompanied the USAToday article, Sunshine will be an amazing ship. I hope the next time we hear of it, it will be a rave, not another negative review that resulted from factors you CAN and SHOULD control.


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